Terms of Service

These terms and conditions ("Terms and Conditions") govern your use of this website eresolution.in ("Website"). In these Terms and Conditions, "Eresolution" is referred to as the "Company," "us," or "we." By using this website or its products and services, you agree and warrant that you have read, understood, and agreed to be bound by these terms. The Company's privacy policy can be found at Privacy Policy .

If you do not accept these terms, you must not use - and are not authorized to use - all or any portion of the Company's website and its products or services (as defined below). Please read them carefully before you use the services of this site.

Liability Disclaimer

Under no circumstances will the company be liable for any change in the content which it provides on the website through its products and services, including but not limited to any errors, omissions, loss, or damage experienced in connection with the use of or exposure to any content made available via our products, services, or various resources such as email, blog, etc.

We are not responsible for the charges incurred for the usage of hardware, software, or internet service provider fees. Also, the user is fully responsible for the proper functioning of computer hardware and internet access.

You will be required to use login credentials for some of the sections on the site, and the company reserves the right to block access to our services for any user who does not follow these conditions. We make sure that users get uninterrupted access to our service, but there is no obligation to do so. We are not responsible and not obligated for issues in your network or server beyond certain limits.

Website Usage Guidelines

• Do not insult, abuse, harass, stalk, threaten, or otherwise infringe the rights of others;
• Do not publish, post, distribute or disseminate any defamatory, infringing, indecent, offensive or unlawful material or information.
• Do not upload, install, transfer files which are protected by Intellectual Property Laws or software which affect other computers.
• It's prohibited to edit HTML source code, reverse engineer or attempt to hack.
• Do not run Spam services/scripts or anything which could affect the infrastructure, and in turn, the users.
• Do not communicate spam, advertise, or sell services such as digital downloads, eBooks, or phishing links.
• You may not copy, distribute, and indulge in plagiarism with website content or user submitted content.
• Do not use any content which violates any legal, regulatory, Governmental or network operator conditions or codes of practice.

Limit of Liability

You expressly understand and agree that the Company shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including, damages for loss of profits, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from:

1. The use or the inability to use the service;
2. The cost of procurement of substitute goods and services resulting from any goods, or services purchases or obtained or messages received or transactions entered into through or from the Website or otherwise;
3. Unauthorized access to or alteration of your transmissions or data or confidential information;
4. Statements or conduct of any third party on the Products;
5. Any other matter relating to the Products.

Indemnification

You agree to indemnify and hold the Company and our subsidiaries, affiliates, officers, directors, agents, and employees, harmless from any claim or demand (including legal expenses and the expenses of other professionals) made by a third party due to or arising out of your breach of this Terms of Use or the documents it incorporates by reference, or your violation of any law or the rights of a third party.

Fees

eresolution.in services are chargeable, and you are responsible for any fees that may be applicable to programs or usage of our services. You will be notified of such fees prior to completion of the transaction. Only if you consent and choose to pay the mentioned fees, shall the transaction processing proceed.

Refunds

Clients pay our service fee on a monthly basis (in advance for each month). You can cancel the service at any time and no fee is charged after cancellation. Fees already paid are non-refundable.

Grievance Redressal

In case you have any grievance at any time during the period of the agreement, the same can be escalated by sending an email as per the following step by step procedure:

1. Level 1: escalation@eresolution.in
2. Level 2: operations.head@eresolution.in
3. Level 3: nodal.officer@eresolution.in

Dispute Resolution

In case of disputes if any, the aggrieved party shall follow the escalation mechanism prescribed in the agreement and if not satisfied with the redressal provided through the escalation mechanism, serve notice to the opposite party addressing the grievances before initiating any legal actions/complaints, and the opposite party is bound to redress the grievances or in the alternative to give satisfactory reply within 30 days of the receipt of the notice and if not satisfied by the reply, the aggrieved party can approach the courts of law in Delhi or Delhi International Arbitration Centre for the appointment of an arbitrator under the Arbitration and Conciliation Act in its amended forms and the decision of the Arbitrator shall be final.

Contact Us

For any other information, you can write to us at info@eresolution.in